This is a massive issue in international diplomacy. If negotiators don’t ‘feel’ each other, conflicts escalate.🤦‍♀️

I see it in community management every day. People say things online they would never say to a face.

Is it a permanent change in the brain, or just a temporary state? We need more longitudinal studies from the Oxford labs.

We need to teach ‘Digital Empathy’ as part of the core curriculum in schools now.