Personal Information

First Name	Maria
Last Name	Thompson
Nickname	Maria
Bio	I enjoy helping people feel supported and valued in online spaces. I believe strong communities are built on empathy, clear communication, and trust, and I take pride in being a reliable point of contact for members.
Gender	Female
Location	Jamaica

Academic & Professional Background

Qualification	Diploma in Business Management
Institution	Caribbean Vocational Institute
Skills & Expertise	I have strong skills in customer service, community moderation, and online communication. I excel at managing member relationships, responding to inquiries, and creating a welcoming environment. I am experienced in conflict resolution, onboarding support, and maintaining positive engagement within digital communities.
Work History	I worked as a community support coordinator for a subscription-based platform, where I handled new member onboarding, moderated discussions, and provided day-to-day assistance. I also supported instructors by relaying feedback and improving member satisfaction.

Topics of Interest	I am fascinated by the psychology of online belonging and how digital “third places” impact mental well-being. I follow trends in automated moderation tools and AI-driven sentiment analysis to help keep communities safe. I’m also interested in the growth of decentralized social networks and ethical data practices in community building.
Availability for Mentoring	Yes
Personal Website	ocpn.intellink.co