Design by Omar Cicilia
Module 1: Foundations of Customer Service
Understand customer psychology, master first impressions, and handle challenging situations with confidence.
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Module 2: Communication for Service Excellence
Communicate with clarity, empathy, and impact across all customer interactions.
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Module 3: Handling Complaints & Difficult Situations
De-escalate conflicts, resolve complaints systematically, and recover customer trust.
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Module 4: Product Knowledge & Expertise
Build credibility through knowledge and position yourself as a trusted advisor.
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Module 5: Omnichannel Service Excellence
Deliver consistent, seamless service across phone, email, chat, in-person, and social channels.
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Module 6: Service Quality & Professional Growth
Measure service performance, pursue continuous improvement, and advance your service career.
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